I have received duplicate or incorrect charges on my bank account/card.

Pillalas acts as a payment gateway for tickets. For this reason, charges to your account or card appear under the names of the cinemas themselves.

If you see duplicate charges or charges that seem incorrect, we recommend checking the following:

• IMPORTANT: Check in your bank's app or website that the payment amount and details are correct. Some banks show the pre-authorization—a temporary hold on the amount—and the payment confirmation separately. Even if you see two entries, that does not mean you have been charged twice: the pre-authorization is not a second charge, and the transaction results in a single charge.
• Go to Check your purchase and enter the requested details to check whether you made more than one purchase.
• Check whether you made another purchase directly at the cinema, either for tickets or for other products such as food or merchandise.

If you still have questions about the charges after checking this information, use our contact form and select the category Questions about buying and downloading tickets.