How can I refund, cancel, exchange, or modify a ticket I have already purchased?

As stated in the applicable regulations and in the terms and conditions accepted at the time of purchase, purchased tickets cannot be refunded, cancelled, exchanged, or modified.

Pillalas.com acts as a ticket sales platform for cinemas. Any issue or exceptional request related to a purchase must be assessed by the management of each cinema through its head office and/or at the cinema itself.

If you need us to put you in touch with the relevant head office, fill out our contact form, state the venue, and briefly explain your request.