I completed my purchase, but I have not received the email with my tickets or a receipt. How can I download my tickets?

Once payment has been completed successfully on Pillalas.com, a purchase summary is shown with your tickets and the available options for entering the cinema.

If you can no longer view that page or have not received the email with your tickets, visit Check your purchase. Enter the same email address used for the purchase and select the cinema. If there are purchases linked to those details for upcoming sessions or sessions held in the last 30 days, you will receive an email with links to view the purchase summary and access your tickets. Check your spam folder.

If you do not receive the email, check that the email address and cinema are correct. Not receiving the message does not by itself confirm that the payment was unsuccessful. If you cannot find the purchase or entered your email address incorrectly, contact us through the contact form and include the cinema and any details that may help us locate it.