LEGAL

Privacy policy

PRIVACY STATEMENT REGARDING CUSTOMER AND USER INFORMATION OF PILLALAS, S.L. AS DATA CONTROLLER

This Privacy Statement regarding the information of our customers and users of our websites ("Privacy Statement") applies to our COMPANY and its subsidiaries, and is subject to EU Regulation 679/2016 and Organic Law 3/2018 on personal data protection.

This Privacy Statement does not apply to the websites of our business partners or any other third party, even if their websites are linked to our website. We recommend that you review the privacy statements of other parties with whom you may interact.

This Privacy Statement governs the processing of personal data that we obtain from our customers and users of our websites, as well as the information that we collect either directly, by telephone, by electronic communication, automatically from your visits to our websites or collected through cookies.

For the purposes of this Privacy Statement:

a) "Personal Information" refers to information that may identify you directly or indirectly, such as your name, telephone number, email address, Internet Protocol ("IP") address and location data.
b) "Business Partner" refers to any subcontractor, supplier or any other type of entity with which we maintain an ongoing business relationship in order to provide products, services or information to our customers and users of our websites.

BASIC INFORMATION ON THE PROCESSING OF YOUR DATA

Data Controller

PILLALAS, S.L., with registered office at Calle Goya, 21, 1st Floor Right – 28001 Madrid. You may contact us through our contact form on this same website.

DPO

If you wish to contact our Data Protection Officer (DPO): you may do so via the following email address: dpo@valvonta.es, as well as at the postal address indicated. This mailbox does not handle refunds, ticket changes, etc.

Data processed

Full name, email address, telephone number or payment method. Information related to previous purchases carried out is also processed, as well as that obtained through cookies or similar technologies relating to the connection, use or browsing of the PILLALAS.COM website.

Purposes of processing and legal bases

To manage web services (ticket sales, user registration, response to queries raised in each form).
Legitimate interest.
Legitimate interest or consent, in the event that you are not a customer and have so requested.
Consent.

Recipients of the information

Event promoters and organisers, service providers, law enforcement authorities, depending on the case. We may also share information about website usage with our advertising partners as detailed in the “Cookies” section.

Rights of data subjects

You may exercise the rights recognised under applicable data protection legislation by sending an email to the following address: dpo@valvonta.es

Use of Cookies

We use our own and third-party cookies to improve our services by analysing your browsing and offering you advertising related to your preferences, as detailed in the “Cookies” section.

ADDITIONAL INFORMATION

Information we collect
How we use Personal Information
Legal basis for processing your Personal Information
Who we share your Personal Information with
Your data protection rights
How we protect your Personal Information
How we use cookies (we and our partners)
Links to third-party websites and services
Changes to this Privacy Statement
Contact

1. INFORMATION WE COLLECT

We may ask you to provide Personal Information when:

a) You use our websites or applications.
b) You place ticket orders.
c) You contact us.

The categories of Personal Information that we collect may include your name, email address, contact telephone number, ID, credit cards (partially) and other basic identifying data.

The forms you choose to complete will indicate whether the requested information is mandatory or voluntary.

If you make a purchase, we may request your credit or debit card details, billing information and other data.

Some services may be co-branded and offered jointly with another company. If you register for or use such services, both we and the other company may receive information collected together with the co-branded services, and may use such information in accordance with each company’s privacy policy and other agreements established with you.

1.1 INFORMATION WE COLLECT AUTOMATICALLY

We may automatically collect information about behaviour and usage in relation to your visits to our websites, such as the pages you view, the links and advertisements you have clicked on, the search terms you have used as well as other actions you have taken in relation to our company’s websites and services.

We may also collect certain information about the browser you have used to visit our website, such as your Internet Protocol (IP) address, device identifier, location data, browser type and language, the uniform resource locator (URL) of the website that referred you to our website and the URL to which you navigate from our site if you clicked on a link on our site.

2. HOW WE USE PERSONAL INFORMATION

We use your Personal Information to:

a) Provide the services and support for the transactions you request.
b) Send you communications, such as the status of your transactions or notifications about shopping cart products.
c) Facilitate the use of our website.
d) Personalise content and implement your preferences.
e) Enforce our terms and conditions of sale and website terms.
f) Prevent fraud and other prohibited or illegal activities.
g) Protect the security or integrity of our websites and services.
h) Carry out other functions or serve other purposes that will be disclosed to you at the time of collection or as required or permitted by law.

3. LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

The legal bases that allow us to collect and process your Personal Information as described in this Privacy Statement will depend on the Personal Information concerned and the specific context in which we collect it.

In general, we collect and process your Personal Information in accordance with one or more of the following legal bases:

a) Your consent, for example when we have your consent to process your personal data for certain activities (such as the use of cookies for tracking and online analysis).
b) To fulfil a contractual obligation (for example, using your delivery data to carry out digital delivery when you purchase a service from us, or using your personal data if you ask us to do something before making a purchase). Or if we need your personal information to protect your fundamental rights or those of another person, or our legitimate interests and those of our business partners.
c) Retention of your data. We will retain your personal information for as long as necessary in relation to the purposes described in this Privacy Statement, and in accordance with our data retention policies and applicable legislation.

If you have any questions or require further information regarding the legal bases under which we collect and retain your personal information, please contact our Data Protection Officer at dpo@valvonta.es.

4. WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We may share your Personal Information with the different entities of our corporate group, with our business partners for the purposes described in this Privacy Statement, including (without limitation) carrying out the transactions you request and enabling our business (or that of our subsidiaries) to better serve your needs.

Our subsidiaries or business partners may contact you with information about our services or offers. We will only share your Personal Information with subsidiaries or business partners that agree to protect your Personal Information and use it solely for the purposes described in this Privacy Statement.

In addition, we may share your Personal Information with our distributors or marketing partners, which may include retailers, resellers, distributors, integrators, order processors and certain sales agents and partners, for the limited purposes of selling, marketing or supporting our services.

Likewise, we will share your Personal Information for any other purpose for which you have given your consent.

We may also share your Personal Information where required by law or by request of judicial authorities or law enforcement agencies, for fraud prevention purposes and whenever applicable legislation requires it; in the event of a merger or split, or if we have reason to believe that it is necessary to protect ourselves, our customers or the public interest.

Except as described above, we will not disclose your Personal Information to third parties for their own marketing purposes without your consent.

5. YOUR DATA PROTECTION RIGHTS

If the processing of your Personal Information is subject to EU data protection laws, you will have the following data subject rights listed below.

Please note that these rights are not absolute and, in certain cases, are subject to the conditions set out in applicable law:

a) Access: you have the right to request information about how we process your Personal Information and to obtain a copy of such Personal Information.
b) Rectification: you have the right to request the correction of inaccurate Personal Information about you and to complete any incomplete Personal Information.
c) Objection: you have the right to object to the processing of your Personal Information based on our legitimate interests (as described above).
d) Erasure: you have the right to request the deletion of your Personal Information (subject to certain conditions).
e) Automated decision-making: you have the right to request that a decision not be made based solely on automated processing of your Personal Information if such decision has legal effects or similarly significant consequences for you.
f) Restriction: you have the right to request that we restrict the processing of your Personal Information so that it is no longer processed until the restriction is lifted.
g) Portability: you have the right to receive your Personal Information, which you have provided to us, in a structured, commonly used and machine-readable format and to have that information transmitted to another organisation in certain circumstances.

In addition to the above, you have the right to lodge a complaint with the Data Protection Authority or other supervisory authority if you consider that our processing of your Personal Information infringes applicable data protection laws. www.aepd.es

If you have any questions about the type of Personal Information we hold about you or if you wish to request the deletion or correction of the Personal Information we hold about you, or to exercise any other right as a data subject, please send a written request to our Data Protection Officer (dpo@valvonta.es) or to the postal address provided at the end of this Privacy Statement.

Although we will do our best to respond to your request as quickly as possible, we reserve the right to refuse requests for access, or to impose restrictions or requirements in relation to such requests, in order to comply with applicable law.

6. HOW WE PROTECT YOUR PERSONAL INFORMATION

We implement all reasonable measures to protect your Personal Information against misuse, interference and loss, as well as unauthorised access, modification or disclosure.

These are some of the measures we take:

a) We use encryption when collecting or transferring confidential or financial information.
b) We implement technical and organisational measures designed to ensure the ongoing integrity, availability and resilience of processing systems and services.
c) We limit physical access to our facilities.
d) We restrict access to the information we collect about you.
e) We ensure that we and our business partners have appropriate security protections in place to safeguard Personal Information.
f) Where required by law, we destroy Personal Information or remove identifying details from it.

We encourage you to keep your passwords confidential and to be careful to avoid "phishing" scams in which someone may send you an email that appears to be from us requesting Personal Information. We will not request your ID or password via email.

7. HOW WE USE COOKIES (WE AND OUR PARTNERS)

At www.pillalas.com we use our own and third-party "cookies" that facilitate the use of our services and help personalise your online experience. These technologies and the information collected about you may be used to track your activity across multiple devices.

Where appropriate, we use cookies to store your preferences and other information on your computer in order to save you time and avoid having to re-enter the same information repeatedly.

You may accept or reject cookies as you prefer. The "Help" section of your browser, usually found in the toolbar, explains how to prevent your browser from accepting new cookies, how to be notified when you receive a new cookie, or how to disable all cookies.

Cookies allow you to take full advantage of certain essential features of our services. If you choose to reject cookies, you may not be able to log in or use other interactive features of our websites and services that depend on cookies.

8. LINKS TO THIRD-PARTY WEBSITES AND SERVICES

Please note that we may provide links to other websites which, when accessed, may collect Personal Information about you. The information practices of these third-party websites are not covered by this Privacy Statement.

We generally use the term "Third-Party Websites" or provide other indications to identify links that lead to external websites.

9. CHANGES TO THIS PRIVACY STATEMENT

If we make changes to the terms or materials regarding how we use your Personal Information, we will revise this Privacy Statement to reflect such changes and update its effective date.

You may review this statement periodically to stay informed about how we currently use and protect your Personal Information.

10. CONTACT

If you wish to contact us for any reason regarding our privacy practices, please send us an email at dpo@valvonta.es

Or by post at:

PILLALAS, S.L.
Legal Department – Privacy Area
C/ Goya, 21 Planta 1, Puerta Derecha
CP 28001 Madrid